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More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution. There I went through each “Format and account” sub-setting one at a time using a test email message with attachments, first Checking it ON and sending the test message, and then unchecking it Off and sending the test message. Title: Issue affecting viewing email content in Outlook User Impact: Users may be unable to view email message content within Outlook. The Solution: Finally, I went to Outlook’s preferences (again!), and clicked on “Composing”. I got lots of pointers to how to forward an email as an attachment, but that isn’t what I wanted to do! I also found a lot of similar on-line complaints about not being able to forward and email with attachments and have the attachments actually attached to the forwarded email! I was not alone with this stupid problem! Not in any of the Outlook settings, not in the on-line Outlook support help, not in any of the Google Internet search hits. I figured some setting was amiss, but I couldn’t find anything related to forwarding an email with attachments.

I never notice this problem before in Outlook.

The Mystery: After the last update to Outlook (16.46 -> 16.47) in Office 365 for the Mac, I started noticing that when I tried to forward an email message containing attachments, none of the attachments were attached to the forwarded message! This is a simple and common thing surely there must be a way.